In conflict situations it may often be difficult to keep the talk on a solution-oriented way. Personal emotions, different goals of the people, criticism and many other factors will influence the talk. Therefore it is helpful to have a procedure in mind which will guide you through a conflict talk. The following bullet point list will show a very simple procedure for conflict discussion. Try to have this list in mind or write it down as short note and follow this procedure during the talk.
Procedure for a conflict discussion
- Name the problem (Everyone shall explain his point of view)
- Find the common goal
- Search for possible solutions
- Discuss about the individual concerns against the solutions
- Find a compromise which covers the collective goals
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